Returns & Exchanges
Vince Camuto accepts returns of unworn merchandise with tags attached within 30 days of delivery.
Returned products cannot be used, altered, or washed. Merchandise must be returned in its original condition, and accompanied by its original tags and packaging. Original shipping fees are not refundable. Customer is responsible for any return shipping costs.
Returns may take up to 5-7 days for processing once the package has been delivered.
Please note that items sent back without a return packing slip, will take longer to refund. Packing slips are provided along with the return shipping label when you register your return on our return portal. Any merchandise returned that does not meet our requirements will be denied.
Products marked as "FINAL SALE" cannot be returned for an exchange, refund, or store credit.
In the event you were shipped the wrong item or a defective product, please contact us immediately.
If your return meets the requirements above, please proceed:
Exchanges
We offer free exchanges within 30 days of receiving your order.
The item must be unworn, unwashed, and returned in its original condition with all tags and packaging intact. Please do not remove tags before initiating the exchange.
Visit our Return & Exchange Portal to begin your exchange. Follow the on-screen instructions to generate your exchange label. You’ll receive all the necessary details, including the designated carrier, for your return shipment.
Drop off your exchange package at the specified location within 10 days of initiating the process. To avoid delays, ensure you use the carrier specified on your exchange label.
Final Sale
Products marked as "FINAL SALE" cannot be returned for an exchange, refund, or store credit.
Klarna
Once your refund has been processed, it will automatically be routed to Klarna, and updated in your payment plan. For additional information, please reach out to Klarna support. Learn more about Klarna.